Privacy Notice

Positive Steps Physiotherapy.

As a health care provider, it is importance for us to collect appropriate information in order for us to carry out assessment and treatment. This privacy notice will tell you what information we collect and what we do with the information that we collect from you.

Who are we?

At Positive Steps Physiotherapy, we provide a rehabilitation service for people with neurological conditions and older adults. We are regulated by the Health and Care Professionals Council and are registered with the ICO. Our details are

Name: Positive Steps Physiotherapy

Address: Crichton Wellbeing at Galloway House, The Crichton, Bankend Road, Dumfries, DG1 4ZZ

Phone Number:07798572585

What type of information we have

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Sensitive information such as medical information that is relevant to your care with us.

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • We are required by law to collect and process relevant information as part of our assessment and treatment of clients.

We may also receive personal information indirectly, from the following sources in the following scenarios:

  • Other Health and Social Care Professionals such as GPs, therapists and social worker may share information that is relevant to your care or treatment. This is in accordance with UK law and guidelines from professional bodies.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent to process specific data for the reasons given.

(b) We have a legal obligation. To maintain our clinical standards in line with the HCPC (Health and Care Professionals Council), we must be able to store and process data.

What we do with the information we have

We use the information that you have given us in order to:

•       To create appointments on our electronic notes system.

•       To correspond with you via email regarding information such as events and service updates as well as self- assessment questionnaires.

•       To send information regarding virtual classes or virtual one to one sessions.

•       To correspond with you via text, phone call or email.

•       To prescribe exercises via “rehab my patient “ software.

•       To provide the highest level of assessment and treatment for you.

•       To maintain internal record keeping.

•       To support other health professionals that are involved in your care.

We may share this information with other health professionals where necessary, in keeping with UK law.

How we store your information.

It is important for us to keep your information is securely stored .

Any electronic records are maintained via a secure and encrypted software called Cliniko. Please click on the link to read their privacy policy.

We also ensure that precautions are taken to ensure that any paper notes are kept secure following appropriate guideline set by governing bodies such as the CSP and HCPC.

We will keep your records in accordance with our governing bodies and UK law and dispose of the information appropriately.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us the above address if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane




Helpline number: 0303 123 1113